Firstly, let me apologize in advance if this question has been asked previously.
I'm in the process of setting up a new otrs 3.2.8 instance on CentOS 6.4 to replace our existing aging help-desk system.
I have got 90 percent of the config already in place and tested thoroughly, no complains there, the small bits and pieces that haven't been documented is what annoys me.
I'd like to set up ticket and customer info placeholders on the automatic replies for newly created tickets.
I have already got this in place:
Code: Select all
...
Case Ticket Number: <OTRS_TICKET_TicketNumber>
Case Subject: <OTRS_CUSTOMER_SUBJECT[24]>
Customer (ID): <OTRS_CUSTOMER_REALNAME> (<OTRS_TICKET_CustomerID>)
...
Is there a placeholder already defined for "Company Name" data which is associated with the customer which I can use instead of the <OTRS_TICKET_CustomerID>?
If not, is it possible to create one and how?