ACL for a Service not chosen

[rudischmitz]

Is it possible to use an ACL to not show close if the value of a service shows "-" or not selected? Like an emailed ticket wont have a service unless an agent picks one. I am looking to make agents pick a service before closing. I am having problems getting the acl to match a dash or null value.

Soemthing like this>

$Self->{TicketAcl}->{'ACL-Name-1'} = {
# match properties
Properties => {
# current ticket match properties
Ticket => {
Service => ['[RegExp]-''],
}
},
# return possible options (white list)
Possible => {
# possible ticket options (white list)
Ticket => {
State => ['new', 'open', 'pending reminder'],
},
# possible action options
Action => {
AgentTicketBounce => 1,
AgentTicketClose => 0,
AgentTicketCompose => 1,
AgentTicketCustomer => 1,
AgentTicketForward => 1,
AgentTicketFreeText => 1,
AgentTicketHistory => 1,
AgentTicketLink => 1,
AgentTicketLock => 1,
AgentTicketMerge => 1,
AgentTicketMove => 1,
AgentTicketNote => 1,
AgentTicketOwner => 1,
AgentTicketPending => 1,
AgentTicketPhone => 1,
AgentTicketPhoneOutbound => 1,
AgentTicketPrint => 1,
AgentTicketPriority => 1,
AgentTicketResponsible => 1,
AgentTicketWatcher => 1,
AgentTicketZoom => 1,
AgentLinkObject => 1,
},
},
};

[crythias]

You might want to search SysConfig or this forum to make service a required field.
However, once chosen, it shouldn't need to be "required" again.

[rudischmitz]

Thanks, found this forum link:
viewtopic.php?f=60&t=7070

This talks about CustomerTicketMessage.pm mine will need the AgentTicketActionCommon.pm file changed(. At around line 1207 in the # services area. paste something like this:

Translation => 0,

####################################ADDED########################################
Class => "Validate_RequiredDropdown ",
###################################ADDED##########################################

Max => 200,


This should make it so if an Agent opens a ticket window and it has Service in it, it will need a selection like the ticket free fields,close window,...