Enalbe Dynamic Field in AgentTicketBulk

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ndhvu275
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Enalbe Dynamic Field in AgentTicketBulk

Post by ndhvu275 »

Dear all,

Is it possible to enable dynamic field in Bulk view?

Thanks

Vu Nguyen
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External customer backend with MySQL, MSSQL
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reneeb
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Re: Enalbe Dynamic Field in AgentTicketBulk

Post by reneeb »

After a quick look at the config files I assume that you need to change the sources...
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ndhvu275
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Re: Enalbe Dynamic Field in AgentTicketBulk

Post by ndhvu275 »

reneeb wrote:After a quick look at the config files I assume that you need to change the sources...
Thanks reneeb, yes of course :(
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External customer backend with MySQL, MSSQL
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crythias
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Re: Enalbe Dynamic Field in AgentTicketBulk

Post by crythias »

Use Generic Agent to set a DynamicField for multiple tickets.
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ndhvu275
Znuny advanced
Posts: 139
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Re: Enalbe Dynamic Field in AgentTicketBulk

Post by ndhvu275 »

crythias wrote:Use Generic Agent to set a DynamicField for multiple tickets.
Yes,it's a nice solution. Thanks so much
OTRS 3.x, 4.x on CentOS/Windows
MySQL database
External customer backend with MySQL, MSSQL
Customization
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