Mismatched Ticket Number and TicketID

[gnarleyfall]

We just upgraded to 3.2.7 from 2.4.2 and since the upgrade the Ticket numbers and ticket IDs are not matching properly

Where do i need to go to correct them -
Ive tried adjusting the TicketNumber and that doesnt seem to help more than 1 or 2 times

[jojo]

did you forget to copy the Ticketcounter.log?

But there is no need that Ticketnumber and id are matching

[gnarleyfall]

its mostly an astetic thing


is there any way to make sure they get back in sync?
(basically we have management asking why they are off since they were synced before the update)

[crythias]

is there any way to make sure they get back in sync?

Not *easily*, but, in theory, you could make sure the Ticketcounter.log file has the next match.

This will work until you run out of ticket numbers within your batch limits