Stability problems with OTRS on Windows

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rtocci62
Znuny newbie
Posts: 15
Joined: 29 Jul 2013, 11:07
Znuny Version: 3.0.10

Stability problems with OTRS on Windows

Post by rtocci62 »

Hi guys, I need your help.
We are an IT services company and OTRS is our TT and Asset Management solution to manage our IT assistance contracts with customers,we use by about 1 year OTRS 3.0.10 on Windows 2003 with Apache/2.2.17 (Win32) mod_perl/2.0.4 Perl/v5.12.2 mod_apreq2-20090110/2.7.1 and we ara an IT service company.
The daily workload is about 35 Agent connected that insert / process 200 tickets.
With increasing workload in the course of these months, are becoming increasingly frequent crashes ad restar http.exe (about 20 per day) resulting in system instability (Carp.pm(line 590) call exit)).
From the website of OTRS I saw that the new windows then install reads as follows:
The Easiest way to quickly evaluate OTRS is to use Apache on Windows.
However, some stability problems may occur, especially on larger environments.
For enterprise customers Microsoft IIS Web Server is a good alternative.

The instability is generated by mod_perl on Apache?
Someone is in the same situation?
The problem has become critical in the company and I would try to migrate our OTRS on IIS, you know, show me a guide to follow?
I thank all those who can help me in this migration work or resolve the instability of Apache.

Rocco
jojo
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Joined: 26 Jan 2007, 14:50
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Re: Stability problems with OTRS on Windows

Post by jojo »

I strongly suggest to switch to Linux
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
rtocci62
Znuny newbie
Posts: 15
Joined: 29 Jul 2013, 11:07
Znuny Version: 3.0.10

Re: Stability problems with OTRS on Windows

Post by rtocci62 »

Migrated to Linux and everything works fine and much faster.
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