we are using the Dynamic Ticket Template feature addon. I would like to use an ACL to restrict the list of possible templates for certain user groups.
I have experimented with 'TemplateID', 'Template' but can't seem to be able to restrict this field. Any ideas?
Code: Select all
# ticket acl
$Self->{TicketAcl}->{'200-TFS-Template'} = {
# match properties
Properties => {
# the logged in agent
User => {
UserLogin => ['exg615'],
# ...
},
},
# return possible options (black list)
PossibleNot => {
# possible ticket options (black list)
Ticket => {
Template => ['[RegExp]TFS'],
# ...
},
},
};