Information Section of CustomerTicketZoom

[tnieman]

I want to add a Dynamic Field to the Information section on the right side of the page.

I've followed the examples in the CustomerTicketZoom file itself and it's not working. I took Field1 and changed it to DevPriority which is the dynamic field I want to display. I left the Field2 example for comparison.

Code: Select all

# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
<!-- dtl:block:TicketDynamicField_DevPriority -->
                <li>
                    <span class="Key">$Text{"$Data{"Label"}"}:</span>
                    <span title="$QData{"DevPriority"}">$Data{"Value"}</span>
                </li>
<!-- dtl:block:TicketDynamicField_DevPriority -->
#<!-- dtl:block:TicketDynamicField_Field2 -->
#                <li>
#                    <span class="Key">$Text{"$Data{"Label"}"}:</span>
#                    <span title="$QData{"Title2"}">$Data{"Value"}</span>
#                </li>
#<!-- dtl:block:TicketDynamicField_Field2 -->

Does anybody have an idea of what I am missing?


Tom

[crythias]

The field needs to be enabled in sysconfig.
You shouldn't need to change a dtl.
If the field has a value, it will show.