Does this feature exist?

[Jason]

Hi

Curious if a feature like this exists.

Lets say we have a company in three countries, we want to be able to have the customers in each location to be able to make tickets within their country, so they can only see their tickets. The other two would be the same but would we be able to have a few people in a more senior position to be able to view all three?

[sale1902]

I think what you need are the groups. Go to administration -> groups. Lets say one company(country) is group users. Create new group for second company(country) and third one.
After that you can assign queues, agents, etc to the group you need.
Let me know if that helps.

[Jason]

This is what I have so far, but I want to know if a more senior member would also be able to view all three groups with one account?

[Feigling]

I think you should work with groups and roles

uers:
manager X
manger y
manager z

roles
Mgr_country_A with GRP_countryA1 GRP_countryA2
Mgr_country_B with GRP_countryB1 GRP_countryB2
Mgr_country_C with GRP_countryC3 GRP_countryC3

If you want Sr mgr X to see groups of A en b you just add him to the roles Mgr_country_A and Mgr_country_B
and so on...

[wurzel]

Hi,

perhaps multple CustomerIDs can help (see documentation)

Florian