Process Scheduler

[ricardobarrosozcr]

gentlemen,
I'm starting now with OTRS. Did the installation manual based on official site.
I'm currently using version 3.3.0.beta5 with ubuntu 12:04 and mysql.

I realized that OTRS is not seeking the e-mail automatically. Whenever we need to go to account management and click to get email.
It has a message that is displayed on the dashboard, "Process Scheduler is registered but can not be running." Clicking it she the option to force the execution of the schedule, and OTRS fetches the mail automatically. But soon the problem happens again, the message returns to the dashboard.

Someone in the group has no idea how to help me solve this?

Sincerely.

Translated in google translator!

[wurzel]

Hi,

see documentation http://doc.otrs.org/3.3/en/html/manual- ... l#cronjobs

Flo

[ricardobarrosozcr]

Tentei executar o procedimento do site mas recebi o seguinte erro informando que não tenho permissão, sou novo em linux gostaria de mais ajuda. Obrigado.

Traduzido pelo Google Tradutor!

$ pwd
/opt/otrs/bin
$ Cron.sh start
sh: 7: Cron.sh: not found
$ ./Cron.sh start
/opt/otrs/bin
Cron.sh - start/stop OTRS cronjobs
Copyright (C) 2001-2012 xxx, http://otrs.org/
cat: aaa_base: Permissão negada
cat: cache: Permissão negada
cat: fetchmail: Permissão negada
cat: generate_dashboard_stats: Permissão negada
cat: generic_agent: Permissão negada
cat: generic_agent-database: Permissão negada
cat: pending_jobs: Permissão negada
cat: postmaster: Permissão negada
cat: postmaster_mailbox: Permissão negada
cat: rebuild_ticket_index: Permissão negada
cat: session: Permissão negada
cat: unlock: Permissão negada
failed
$

[wurzel]

Hi,

don't understand your language. Sorry

Flo

[ricardobarrosozcr]

I tried to run the procedure the site but I received the following error that I'm not allowed, I'm new in linux would like more help. Thank you.

Translated by Google Translator!

$ pwd
/opt/otrs/bin
$ Cron.sh start
sh: 7: Cron.sh: not found
$ ./Cron.sh start
/opt/otrs/bin
Cron.sh - start/stop OTRS cronjobs
Copyright (C) 2001-2012 xxx, http://otrs.org/
cat: aaa_base: permission denied
cat: cache: permission denied
cat: fetchmail: permission denied
cat: generate_dashboard_stats: permission denied
cat: generic_agent: permission denied
cat: generic_agent-database: permission denied
cat: pending_jobs: permission denied
cat: postmaster: permission denied
cat: postmaster_mailbox: permission denied
cat: rebuild_ticket_index:permission denied
cat: session: permission denied
cat: unlock: permission denied
failed
$

[wurzel]

Hi,

in this case, ask your linux administrator or learn unix file permission concept.

Flo