[SOLVED] Change Criticality numbers in OTRS

[xax0]

Hello there,
I am quite new to OTRS and we are making it work the way we are currently working. That's why I want to change Service> Criticatliy

change_criticality_of_service.jpg

as you can see from the image Criticality is in the order 1 very low, 2 low, 3 normal, 4 high, 5 very high. I want to make it vice-versa 1 very high, 2 high, etc. etc.

thanks a lot for your help.

[crythias]

One possible way is to use a custom English Translation.

viewtopic.php?f=61&t=12290#p47838 (change '1 very low' translation to '5 very high').

[wurzel]

Hi,

should be possible, to change the values of the dynamic field, too.

Flo

[xax0]

Thank you both of you. I found it easier to change the Dynamic Fields values and it suddenly works

Thank you again!