Missing Location on AgentTicketLockedView Since upgrade

[jschlueter]

We recently upgraded to OTRS 3.3.3 and when we did that on the AgentTicketLockedView screen, it no longer shows which location the ticket is for. Any idea on how to get that back? Thanks

[crythias]

Usually a ticket is locked to the owner of the ticket. It doesn't tend to change the queue or location of the ticket.

[jschlueter]

We are a school district with 9 schools and when they put in the ticket they click from a drop down to select their school so when our technicians are looking at the Status View window it used to show Location and we could tell where that ticket was located quickly. But since the update that is gone. Any thoughts? Thanks

[crythias]

I don't know how you provided the dropdown. What version did you upgrade from? Were you using TicketFreeText? DynamicFields?

[jschlueter]

I found what I was looking for. In the new version there is an arrow above the page layout that you can add columns. Click that allowed me to select Location again. However, when looking in the SysConfig even though I have it enabled by default I still had to select it to show it. Thanks