Pending Reminder Notification

[hongphuc]

Hi all,

Please help me with the issue below:

I create a new ticket, then change the state to "Pending Reminder". As I know in the OTRS manual, when it reach the pending time, it will sent email notification. But I try to test and find out solution, I still get nothing.

Could you please give me the advice for this issue. Do I need to check and modify anything to perform that job as I mention.

Look forward to hearing from you soon.

Thanks a lot!

[jojo]

check if the otrs cronjobs are running. How long did you wait the the reminder mail?

[hongphuc]

Dear Jojo,

I already test it nearly a week, but nothing happen.

I check the cronw log, it show as below.

[2014/01/07 22:23:04] starting service
[2014/01/07 22:23:04] cron dir 'D:\otrs\CRONw\cron.daily' does not exist.
[2014/01/07 22:23:04] Created cron dir 'D:\otrs\CRONw\cron.daily' successfuly.
[2014/01/07 22:23:04] cron dir 'D:\otrs\CRONw\cron.weekly' does not exist.
[2014/01/07 22:23:04] Created cron dir 'D:\otrs\CRONw\cron.weekly' successfuly.
[2014/01/07 22:23:04] cron dir 'D:\otrs\CRONw\cron.monthly' does not exist.
[2014/01/07 22:23:04] Created cron dir 'D:\otrs\CRONw\cron.monthly' successfuly.
[2014/01/07 22:23:05] cron service started
[2014/01/07 23:06:36] starting service

Do I need to check any thing else?

Thanks a lot!

[hongphuc]

Hello there!

Please help give me the advice for my case.

I'm in stuck right now.

Thanks a lot!

[jojo]

does the crontab.txt file exist?

You seem to need professional support, please consider that this forum has only valuntary supporters. So if you need support, a paid support will fit better.

[reneeb]

which cronjobs are enabled in the crontab.txt?

[hongphuc]

Hi Jojo, Yes, the crontab.txt file exist in the system.

Hi Reneeb, I actived the task:

*/15 8-17 * * * D:\otrs\OTRS\bin\otrs.PendingJobs.pl -c db

Is that OK? Did I make anything wrong here?

[jojo]

the Pending Jobs script has no option -c

[hongphuc]

Thanks all for your support! I can done this case via your suggestion.