Thanks crythias!
It worked sweet. though i need to select the junk queue on my account as administrator so i can delete all the unwanted/test tickets. furthermore i didn't received any new ticket notification after i moved the ticket to junk queue. Thanks!
One more thing Crythias,
I have 2 emails on the system both pop3s account.
1.
local@domain.com -> for LOCAL support -> default system email address
2.
ecc@domain.com - for CLIENT support
under email settings i setup already both emails to their dedicated queues and its working.
also setup under queue settings, auto responses etc. that CLIENT will use
ECC@DOMAIN.COM as system address when sending replies or automated ones.
i achieved that tho,reply from the system its says FROM:
ECC@DOMAIN.COM <
local@domain.com> ->the system is still using its default email system address. Is there any way that we can remove that
LOCAL@DOMAIN.COM for every replies for the CLIENT QUEUE to avoid confusion from the client side on which email they will use.
Thanks again Sir!