change management: change state by time

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fight12
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Posts: 8
Joined: 02 Jan 2014, 12:54
Znuny Version: 6.0.1

change management: change state by time

Post by fight12 »

Hi,
i'm working with the ITSM::Change Management module and i want to add a new condition to every change but i don't know how to achieve it:

I want the CHANGE STATE value changes the value automatically when the PLANNED START time is reached. I've created this condition (in 'Expressions') but I don't know what value i must fill in the VALUE field:
OBJECT: Change
SELECTOR: number of change
ATTRIBUTE: Planned Start
OPERATOR: is
VALUE: ??? (I don't know the system variable for indicate the current date)


If there is another way to achieve it please let me know.
Currently i have read some official documentation like http://doc.otrs.org/itsm/3.2/en/html/ch08s05.html with no success.

Thanks in advance,
Regards
Last edited by fight12 on 11 Feb 2014, 14:23, edited 1 time in total.
fight12
Znuny newbie
Posts: 8
Joined: 02 Jan 2014, 12:54
Znuny Version: 6.0.1

Re: Conditions at the Change Level

Post by fight12 »

Hi,
If you need more information please ask me. I only need that a Change changes its state automatically when arrives its planned start time.

Thanks!
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