Set Sla automatically

tux62 · Post by **tux62** » 12 Mar 2014, 22:31

Hello

I would like to know if it's possible to set sla automatically when customer set a service ?

Best regards

wurzel · Post by **wurzel** » 13 Mar 2014, 11:53

Hi,

use the GenericAgent for this

Flo

tux62 · Post by **tux62** » 13 Mar 2014, 23:44

Hello,
I have try to use it but if sla is not already set, the genericAgent do nothing and ticket with a service but no sla stay without sla.

Post by **crythias** » 14 Mar 2014, 00:23

The default SLA is whatever the queue says, btw.

tux62 · Post by **tux62** » 14 Mar 2014, 08:52

Hello,
I don't understand, what do you mean ?

Post by **crythias** » 14 Mar 2014, 13:44

The configuration of a queue has SLA fields, which apply if the ticket doesn't have SLA.

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