Process Managment first_response_time

Moderator: crythias

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freeseet
Znuny newbie
Posts: 16
Joined: 14 Nov 2013, 04:53
Znuny Version: 3.3.1

Process Managment first_response_time

Post by freeseet »

As through Process Managment
Specify by Transition Action - first_response_time?
OTRS 3.3.1
dolfiz
Znuny newbie
Posts: 85
Joined: 15 Jan 2014, 21:07
Znuny Version: 3.3.3
Location: Italy

Re: Process Managment first_response_time

Post by dolfiz »

Sorry but I don't get what do you mean. Could you please be more specific/clear?

Would you like to
- set the first_response_time using Transition Actions?
- trigger a Transition based on first_response_time?
OTRS 3.3.3 - Ubuntu server 12.04 - MySQL
freeseet
Znuny newbie
Posts: 16
Joined: 14 Nov 2013, 04:53
Znuny Version: 3.3.1

Re: Process Managment first_response_time

Post by freeseet »

set the first_response_time using Transition Actions!
OTRS 3.3.1
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