Permissions to change Free Text

[clockworkorange]

Hello, I would like to restrict privileges of changing some free fields (e.g. sla, service type) per agent. I wonder it is possible through "Change Group Relations for Agent John Doe". I have added checkbox with name FREETEXT as it is said in text beneath but nothing happens.

In Sysconfig I have hound System::Permissions and these few lines:
Standard available permissions for agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. Some other good permissions have also been provided built-in: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Make sure that "rw" is always the last registered permission.

I also have checked the module:

Code: Select all

$Self->{'System::Permission'} =  [
  'ro',
  'move_into',
  'create',
  'note',
  'owner',
  'priority',
  'rw'
];

Unfortunately, I can't find functionally solution. Any other ideas?
Thansk in advance.

[crythias]

SLA and service are not free text fields. See docs for ACL. But likely you will need to restrict module registration by group membership for interfaces that allow changing service and SLA.

[skullz]

1. add new system permission -> freetext at Ticket -> Core::Ticket :: System Permission



2. change rw to freetext at Ticket -> Frontend::Agent::Ticket::ViewFreeText



3. assign agent permission.

4. this is only applicable if the agent is not the owner/responsible of ticket. (lock or unlock)