Problem with services in search window of customer portal

Moderator: crythias

Locked
Gunjan
Znuny expert
Posts: 228
Joined: 09 Dec 2013, 06:37
Znuny Version: 3.3.x

Problem with services in search window of customer portal

Post by Gunjan »

Hi,

I am using otrs 3.3.4. and I am facing a problem with services. In search window on customer portal under services all the services are visible, while there should be only those services that are assigned to that customer. How could it be done?

Thanks
Gunjan
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Problem with services in search window of customer porta

Post by crythias »

Gunjan wrote:there should be only those services that are assigned to that customer.
Why would you think this? Are they blocked from the customer by ACL?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Gunjan
Znuny expert
Posts: 228
Joined: 09 Dec 2013, 06:37
Znuny Version: 3.3.x

Re: Problem with services in search window of customer porta

Post by Gunjan »

Actually, I have assigned some customer IDs to some services and they are different than each other. Everything is perfect like on New ticket, you would see only the services that have assigned to that customer etc. but When I go to search window on Customer portal, it shows all the services under service block. I just want to modify this. I want that customer can only search for the services that are assigned to him. for e.g : there are customers A,B,C and services X,Y,Z.
customer A has services X,Y. so on search page on customer portal, only X,Y should be visible for customer A. Please tell me a solution if possible.
Gunjan
Znuny expert
Posts: 228
Joined: 09 Dec 2013, 06:37
Znuny Version: 3.3.x

Re: Problem with services in search window of customer porta

Post by Gunjan »

Is there any solution to do this??
Locked