I would like to include the value of a Dropdown dynamic field in a response (email)
I managed to include the key of the dropdown by using the following syntax : <OTRS_TICKET_DynamicField_MyFieldName>
But I am not able to retrieve the related "value" in my drop down.
Best regards.
Dynamic Field Dropdown value in responses
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crythias
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Re: Dynamic Field Dropdown value in responses
then make key=value.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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reneeb
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Re: Dynamic Field Dropdown value in responses
Use <OTRS_TICKET_DynamicField_MyFieldName_Value>
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Re: Dynamic Field Dropdown value in responses
Thank you reneeb, I had already tried this (<OTRS_TICKET_DynamicField_MyFieldName_Value>) but it is not working for me. I am using version 3.1.12, maybe I need to upgrade to make it work?
Crythias, I perfectly understand I can set key=value, this is not the best solution for me, for several reasons:
- In some cases I need both values (key and value).
- Value may change frequently, if I change the keys I will have to update the tickets
- etc...
I will do that if I do not have another solution.
Best regards.
Crythias, I perfectly understand I can set key=value, this is not the best solution for me, for several reasons:
- In some cases I need both values (key and value).
- Value may change frequently, if I change the keys I will have to update the tickets
- etc...
I will do that if I do not have another solution.
Best regards.
Re: Dynamic Field Dropdown value in responses
I confirm the syntax <OTRS_TICKET_DynamicField_MyFieldName_Value> is working in version 3.3.6.
Thank you all.
Thank you all.