Hi,
I was trying to create an ticket using the genericInterface and send an eMail to the customer, which is not registered with my OTRS-Instance. To Create the Ticket was not the problem, but no E-Mail is send to my customer.
The used SOAP-Message is:
<?xml version="1.0"?>
<s:Envelope xmlns:s="http://www.w3.org/2003/05/soap-envelope">
<s:Body>
<createTicket>
<UserLogin>peterpan</UserLogin>
<Password>somepassword</Password>
<Ticket>
<CustomerUser>klaus@haus.de</CustomerUser>
<Title>Test Ticket</Title>
<QueueID>5</QueueID>
<TypeID>1</TypeID>
<StateID>2</StateID>
<PriorityID>3</PriorityID>
</Ticket>
<Article>
<!--You have a CHOICE of the next 2 items at this level-->
<!-- -->
<ArticleType>email-external</ArticleType>
<SenderType>agent</SenderType>
<Subject>Test Ticket</Subject>
<Body>I tried to send you an email with OTRS genericInterface</Body>
<ContentType>text/plain; charset=utf8</ContentType>
<HistoryType>EmailCustomer</HistoryType>
</Article>
</createTicket>
</s:Body>
</s:Envelope>
Eventhough if I create an IncomingMail using genericInterface, the ticket is created fine, but just if I create an email-external article to it, no email is send the customer.
Can anybody tell me please, how to email not registered customers using the genericInterface.
Thank you!
genericInterface create external-email
Re: genericInterface create external-email
the generic ticket connector does not allow to send emails to customers. If you need to do so, the connector needs to be enhanced first. (Development)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com