Checkbox Dynamic Field

[pantered]

Hi;

I am facing this issue:

I created a few dynamic fields. In the customer portal, i see the ticket information to the right with the information of the dynamic fields that i created.
It is displaying only the dynamic fields with information filled by the customer.
That is how it should be, but when i go to the agent ticketzoom screen, i see the ticket information to the right with the same information about the dynamic fields but it is also showing the checkboxes that where not checked by the customer.
They appear as "Unchecked".
I want it to display as the customer portal ticket information, only the dynamic fields with information.

I cant find how to do this.

I am using OTRS 3.3.6

Any help is welcome

Thanks

[Sono]

Check your SysConfig.
Sounds like there are other Dynamic Fields available for the agent ticket zoom than there are for the customer ticket zoom.

[pantered]

Check your SysConfig.
Sounds like there are other Dynamic Fields available for the agent ticket zoom than there are for the customer ticket zoom.

The problem is with the check boxes.
Customer ticket zoom are displaying the checkboxes that where "Checked". That is how it should be.
The agent ticket zoom is displaying all the checkboxes no matter if they where checked or not. That is how it should not be.

[Yak]

Has anyone found a solution to this problem?