[SOLVED] Forbidden - You don't have permission to access

[ccamel]

After a installation of otrs 3.1.18 on ubuntu-14.04-server-i386, I get this error page (http://mydomain/otrs/installer.pl).

Code: Select all

Forbidden

You don't have permission to access /otrs/installer.pl on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.4.7 (Ubuntu) Server at mydomain Port 80

My installation steps...

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sudo wget ftp://ftp.otrs.org/pub/otrs/otrs-3.1.18.tar.gz
sudo tar -xzf otrs-3.1.18.tar.gz
sudo mv otrs-3.1.18 /opt/otrs

sudo useradd -r -d /opt/otrs/ -c 'OTRS user' otrs
sudo usermod -G nogroup otrs
sudo usermod -a -G www-data otrs

sudo cp /opt/otrs/Kernel/Config.pm.dist /opt/otrs/Kernel/Config.pm
sudo cp /opt/otrs/Kernel/Config/GenericAgent.pm.dist /opt/otrs/Kernel/Config/GenericAgent.pm

sudo otrs.SetPermissions.pl /opt/otrs --otrs-user=otrs --web-user=www-data --otrs-group=nogroup --web-group=www-data

sudo /opt/otrs/bin/otrs.CheckModules.pl | grep Not
sudo aptitude install liblwp-useragent-determined-perl libapache2-reload-perl libnet-smtp-ssl-perl libnet-smtp-tls-butmaintained-perl
sudo aptitude install libgd-gd2-perl libgd-graph-perl libgd-text-perl libjson-xs-perl libnet-dns-perl libyaml-libyaml-perl libpdf-api2-simple-perl libtext-csv-xs-perl libxml-parser-perl libmail-imapclient-perl libnet-ldap-perl

sudo cp /opt/otrs/scripts/apache2-httpd.include.conf /etc/apache2/sites-available/otrs.conf
sudo service apache2 reload
sudo a2ensite otrs.conf
sudo service apache2 reload

This is the apache log when I try to access http://mydomain/otrs/installer.pl

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[Tue May 20 09:47:14.684727 2014] [authz_core:error] [pid 1014] [client myclient:36838] AH01630: client denied by server configuration: /opt/otrs/bin/cgi-bin/index.pl

Any ideas?

[reneeb]

In the apache2-httpd.include.conf you'll find "old" directives (newer OTRS versions have the correct directives).

Replace

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        Order allow,deny
        Allow from all

with

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Require all granted

see also http://httpd.apache.org/docs/2.4/upgrading.html

[ccamel]

First of all. Thank you for the ultra fast answer.
This fixed my issue.

Edit otrs.conf

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# directory settings
<Directory "/opt/otrs/bin/cgi-bin/">
    AllowOverride None
    Options +ExecCGI -Includes
#    Order allow,deny
#    Allow from all
    Require all granted
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
    AllowOverride None
#    Order allow,deny
#    Allow from all
    Require all granted
</Directory>

[filipisaci]

Thanks!!

It worked!

I'm using ubuntu server x64 14.04 LTS
OTRS 3.2.5

[wolf97084]

I am using OTRS 4 on Ubuntu 14.04.

The otrs.conf looks different as it contains<IfModule> tags all over. I comment all those out to leave my otrs.conf looking just like yours, but it is still not working . Any insights?

I found this in apache2 error.log
client denied by server configuration: /opt/otrs/bin/cgi-bin/installer.pl