[SOLVED] Problem With AgentSelfNotifyOnAction (not working)

[r4gn4r0kx]

Hello
As the title says,( I'm trying to setting up OTRS 3.3.7 and) I'm having troubles with AgentSelfNotifyOnAction. Last time my boss told me that the agents have to receive a notification for each action that they do. I heard AgentSelfNotifyOnAction could deal with this, and the fact is that looks not to be working, The agents don't receive emails for them actions... I did all that I could but it seems not to be working.
- I am using a smtp for outbound emails and sends normally the other notifications but not the self-notifications.
There's the check on core::ticket


And there's the syslog, you can see that an email has been sent (this is the notification for the new responsible but the agent who did that action didn't get a notification..)

http://oi58.tinypic.com/2ev3r6o.jpg
I would be grateful if someone could help me with it, thanks.

ps: sorry for my bad english.

[jojo]

this option will send notifications to you if you set yourself to owner, responsible etc.

Thats all.

[r4gn4r0kx]

Thanks for the reply, (actually I tried set myself as responsible but didn't work too nvm... ) I was thinking about that possibility and now that I know that is sad...
Is there any way to accomplish that?. I mean to send a notification to the agent for each action that he does (set owner, responsible or notes...)

It would be great if works, thanks again and regards.

[jojo]

No, there is no possibility to do so.

Also this request is bullshit... You are using a ticket system which tracks all actions. There is no need to send these actions to anywhere (exept e.g. informing persons like new owner that they were assigned)

[r4gn4r0kx]

Thanks for the reply, I also think so (bulshit!!!) xD but his superiors designed and approvated a workflow indicating that all the requirements (tickets) have to have a registry in the email of the agents.

Well i did that with this Ticket::Frontend::AgentTicketPending###InformAgent now I can select to who send the note/ in responsible owner, etc.

Thanks for your support, regards .