cannot read property 'ShowIncidentState' of undefined

Moderator: crythias

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kfi
Znuny newbie
Posts: 2
Joined: 25 Jun 2014, 16:20
Znuny Version: 3.3.7
Real Name: Tim
Company: Kornferry

cannot read property 'ShowIncidentState' of undefined

Post by kfi »

Hi,
Since upgrading to version 3.3.7 of OTRS from version 3.2.6 we get the following error when trying to create a new ticket from the webpage

cannot read property 'ShowIncidentState' of undefined
type error: Cannot read property 'ShowincidentState' of undefined at HTMLSelectElement....

This pops up through the application when ever the showincident state field is meant to be displayed, unfortunately thi stops the whole page from working.

Has anyone else had this issue? I have narrowed it down to the ITSM Incident and Problem module, but we require the functionality of this module so I can not simply remove it.
I have tried upgrading to 3.3.8 in our test environment but the issue still remains

Any suggestions would be greatly appreciated.

Thank you in advance.
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: cannot read property 'ShowIncidentState' of undefined

Post by crythias »

custom themes? they won't work on upgrade
updated ITSM after upgrade of base?
third party plugins?
clear caches?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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kfi
Znuny newbie
Posts: 2
Joined: 25 Jun 2014, 16:20
Znuny Version: 3.3.7
Real Name: Tim
Company: Kornferry

Re: cannot read property 'ShowIncidentState' of undefined

Post by kfi »

Hi,
vanilla install, only modifications through sysconfig on admin page,my understanding is these changes should survive upgrades?
ITSM version matches base, 3.3.7
No plugins
cache cleared, issue still persists.

Regards
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: cannot read property 'ShowIncidentState' of undefined

Post by crythias »

check packages
review logs
screenshots
steps to reproduce
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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