Send Client notification when agent updates a ticket
Moderator: crythias
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hiran
- Znuny newbie
- Posts: 1
- Joined: 27 Jun 2014, 15:46
- Znuny Version: OTRS 3.3.1
- Real Name: Hiran Rajapaksha
Send Client notification when agent updates a ticket
Currently we re using the otrs version 3.3.1 and when an customer adds a note the agents are updated with a notification saying there is a ticket update. I want to know how to enable that to the customers so when an agent adds a notes to the ticket the customer gets an email notification saying there is a ticket update.
Last edited by crythias on 27 Jun 2014, 16:19, edited 1 time in total.
Reason: Howtos are not for questions
Reason: Howtos are not for questions
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crythias
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Re: Send Client notification when agent updates a ticket
If you are going to try to send the client the content of the note, then use a reply/response template.
If you are simply notifying that a user must log in to your OTRS website to read the note, then use a notification event.
If you are simply notifying that a user must log in to your OTRS website to read the note, then use a notification event.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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RStraub
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Re: Send Client notification when agent updates a ticket
Isn't that done by default, if your agent selects a note of type "external" ?
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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crythias
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Re: Send Client notification when agent updates a ticket
No, it does not send notifications. It's simply a "read it on your web login"
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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