[solved] Using ticket types/ queues

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AAC
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[solved] Using ticket types/ queues

Post by AAC »

Hello,

We are new with OTRS and are confused about the use of ticket types/ queues. Can we use ticket types to link tasks to agents? Or do we have to create queues for this?

Thanks in advance!
Last edited by AAC on 31 Jul 2014, 16:23, edited 1 time in total.
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wurzel
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Re: Using ticket types/ queues

Post by wurzel »

Hi,

what is a queue
http://otrs.github.io/doc/manual/admin/ ... queue.html

what is a ticket type
http://otrs.github.io/doc/manual/itsm/3 ... 06s07.html

Florian
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crythias
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Re: Using ticket types/ queues

Post by crythias »

Queues are the bodies that link [groups of agents] to tickets.
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