Migrate from 3.0.9 to 3.3.x

[sftristanb]

Hi,

I must migrate from one old server to another server OTRS.
Given we have a really old version of OTRS 3.0.9, would it be better if I upgrade while migrating ?

- What are you advises guys ?
- Shall I go for a full reinstall from scracth, and then import the old database ?
- Are there any guidelines ?
- Which files must be kept during migration ?

PS: As far as I know, we only use OTRS "basic" features such as
-> email from this domain goes to this section
-> custom email signature

Thank you

[reneeb]

You should update on your old server and then migrate...

https://github.com/OTRS/otrs/blob/rel-3_3/UPGRADING.md