Limit lost customer password reset to existing users

Moderator: crythias

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pimzand
Znuny newbie
Posts: 3
Joined: 12 Aug 2014, 21:02
Znuny Version: 3.3.8
Real Name: Pim Zandbergen
Company: Macroscoop BV

Limit lost customer password reset to existing users

Post by pimzand »

The lost password reset feature can be used by any customer, even by customers who have never had a valid password.
I would prefer to only allow those customers on the portal that have been invited.

Can I do that without disabling the password reset function, and without invalidating the customer?

Thanks,
Pim
crythias
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Re: Limit lost customer password reset to existing users

Post by crythias »

How do you propose to prevent password recovery a) before login and b) for users who don't exist?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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pimzand
Znuny newbie
Posts: 3
Joined: 12 Aug 2014, 21:02
Znuny Version: 3.3.8
Real Name: Pim Zandbergen
Company: Macroscoop BV

Re: Limit lost customer password reset to existing users

Post by pimzand »

Hmm, "existing users" might indeed be confusing.

I was meaning to say, limit the password reset function to customers that have a non-NULL password in the customer user backend database.

Pim
crythias
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Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Limit lost customer password reset to existing users

Post by crythias »

Don't allow password reset (turn it off in config).
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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