Change impact/priority/criticality names?

[soos]

Hi,

I'd like to change the names of impacts from "1 - Very low" etc to something that makes more sense in our organisation, is there a supported way to do that? If not, what's the best unsupported way?

[wurzel]

Hi,

just rename it. Check sysconfig if this is configured somewhere else.

Florian

[soos]

The reason I'm asking is because I can't find it in sysconfig, so I'm wondering where the values come from

[crythias]

General Catalog

ITSM::CHANGEMANAGEMENT::IMPACT