I need to export a report every Monday for my supervisor, I can't seem to figure out the way to include notes and resolution notes for the tickets in the report. Even though I can include notes as a column, when I export the report nothing show.
Please advise, thank you!
OTRS: Reports, how to include notes and resolution notes?
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Re: OTRS: Reports, how to include notes and resolution notes
Hello, and welcome to forums.otterhub.org! Please take a moment to read the Need Help? link in my signature and provide more information about what you're trying to achieve, what version of OTRS you're using, what you've tried to do, how it isn't doing what you want it to do, and what answer would solve your question.
The short answer is you can use bin/otrs.GetTicketThread.pl
The short answer is you can use bin/otrs.GetTicketThread.pl
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask