Show Dynamic Field text in an article

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Gonzalo
Znuny newbie
Posts: 75
Joined: 06 Nov 2013, 19:20
Znuny Version: 5.0.8
Real Name: Gonzalo

Show Dynamic Field text in an article

Post by Gonzalo »

Hi!

I created a Dynamic Field that it is a text area. When agents add a new decision (open-ticket) they fill out a DynamicField called "Diagnosis".
Later when the ticket is closed, I want to check this information inside the articles (expand articles) and I can't (see the image attached and where I want display the information).

I don't know if it's possible.

Thanks in advanced.
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OTRS 5.0.8 with Oracle Linux Server release 7.1 with MariaDB database

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OTRS 3.3.6 on Centos 6.0 with MySQL database
Gonzalo
Znuny newbie
Posts: 75
Joined: 06 Nov 2013, 19:20
Znuny Version: 5.0.8
Real Name: Gonzalo

Re: Show Dynamic Field text in an article

Post by Gonzalo »

I forgot to write that I can configure to display this field in Ticketzoom and AgentTicketStatusView (Small,Medium,Large view) but not inside the articles!

Thanks again!
OTRS 5.0.8 with Oracle Linux Server release 7.1 with MariaDB database

---------------------------------------------------------
OTRS 3.3.6 on Centos 6.0 with MySQL database
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