Hi!
I created a Dynamic Field that it is a text area. When agents add a new decision (open-ticket) they fill out a DynamicField called "Diagnosis".
Later when the ticket is closed, I want to check this information inside the articles (expand articles) and I can't (see the image attached and where I want display the information).
I don't know if it's possible.
Thanks in advanced.
Show Dynamic Field text in an article
Moderator: crythias
Show Dynamic Field text in an article
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OTRS 5.0.8 with Oracle Linux Server release 7.1 with MariaDB database
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OTRS 3.3.6 on Centos 6.0 with MySQL database
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OTRS 3.3.6 on Centos 6.0 with MySQL database
Re: Show Dynamic Field text in an article
I forgot to write that I can configure to display this field in Ticketzoom and AgentTicketStatusView (Small,Medium,Large view) but not inside the articles!
Thanks again!
Thanks again!
OTRS 5.0.8 with Oracle Linux Server release 7.1 with MariaDB database
---------------------------------------------------------
OTRS 3.3.6 on Centos 6.0 with MySQL database
---------------------------------------------------------
OTRS 3.3.6 on Centos 6.0 with MySQL database