[SOLVED] - Making priority "read only"

[retro2707]

Hi and thanks for reading.

I need to make priority read only. I cannot remove the field as it doesent calculate the prority correctly if you dont have it on the form. Could it somehow be there but in a read only state so people cant manually change it?

We have built our help desk mode around the Impact + Criticality = Priority matrix but if people can just change the priority field it kind of makes the whole thing a waste of time

Currently i am resorting to putting "DO NOT CHANGE MANUALLY" next to the dropdown which im sure you will agree is a bit of a lame solution...

2014-11-27 08_11_03-New phone ticket - Ticket - OTRS ITSM 3.3.10.png

Any ideas?

Brendan

[retro2707]

Anyone getting the Friday feeling and might take a minute to help me on this one?

[retro2707]

Sorted it myself

Added the following into the .DTL file:


<label for="PriorityID" style=" pointer-events: none; cursor: default;">$Text{"Priority"}:</label>
<div class="Field" style="pointer-events: none; cursor: default;">