Emails address contain html encoded characters

[Pr0xiMUS]

Hello all!

My email configuration is (mostly) working. Auto response emails are working ok, the problem is with some (not all) response emails that are generated by notification event system. They have malformed email TO address field with encoded html entities.

Actual (wrong) ARTICLE.A_TO value:
Name Surname <name.surname@domain.tld>

Should be:
Name Surname <name.surname@domain.tld>

This only happens with email generated by notification event when recipient is someone from Recipient group like Customer or Agent (Owner). Notifications that are sent to named group (like admins or support group 1) have to address formed correctly (without html encoded fields like >)

[Pr0xiMUS]

Solved it!

In file \otrs\Kernel\System\Ticket\Event\NotificationEvent.pm, on line 646, add next code:

Code: Select all

			# do not convert email addresses to HTML!
			next KEY if ($Key eq 'Email');

OTRS version 4.0.2

[peterVII]

You made my day. Thanks.