I'm using OTRS 4.0.1 on Centos6 and FAQ module 4.0.1. I had setup the FAQ and can create a new article on it already.
But when I'm trying to change the internal/external/public name (shown on agent/customer view), I cannot make a change to them. What I want is changing from internal (agent) --> internal (supervisor) / external (customer) --> external (agent).
I tried to make changes to below but it does not work at all. I also checked the FAQ.xml in /Config/Files but it still external (customer) for all of those items. Any help where can I set the name of those State Key --> State Label?
Code: Select all
FAQ -> Core::Explorer
FAQ::Explorer::LastChange::Show
external: external (agent)
internal: internal (supervisor)
public: public (public)
FAQ::Explorer::LastCreate::Show
external: external (agent)
internal: internal (supervisor)
public: public (public)
FAQ::Explorer::Top10::Show
external: external (agent)
internal: internal (supervisor)
public: public (public)
FAQ -> Core
FAQ::Default::State: external (agent)
Liwh