OTRS 3.3.8
First, my apologies up front - I'm sure this has been addressed but I haven't been able to find it.
Our production system is not showing 'pending' tickets in Queue View.
Our test system is.
I've run DIFF checks until my eyes are crossed - I cannot figure out why production is not showing 'pending' -- it should be.
Can someone point me in the right direction? There must be a SysConfig setting I've missed somewhere..............
M
--- more info
My SysCfg - ViewableStateType has
new
open
pending
pending auto
[SOLVED] queue view states
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kruegerM
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- Znuny Version: 6.0.29
- Real Name: Marc
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Re: [SOLVED] queue view states
Removed 'pending reminder' from ViewableStates
Added it back in
All working fine.
Added it back in
All working fine.