I'm currently facing the following issue with Single Sign-On at my customer's:
The user can enter OTRS directly with no login screen, provided that he is logged into Windows. In other words, SSO works!
But...
When he opens a ticket to view it (AgentTicketZoom action), a Windows authentication popup apears, and the user has to enter his username and password again!
If he doesn't, a server error 401 is showed in place of the content of the article. (See screenshot.) Here is an example of page code where the issue is:
Code: Select all
<div class="ArticleMailContent">
<div>
<iframe id="Iframe347" width="100%" frameborder="0" src="/otrs/index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=347;FileID=2;OTRSAgentInterface=H3x4IF2QJ1pzH7pQubkI5erxeZSPWLsK" onload="window.setTimeout( function (){ if (typeof Core === 'object' && typeof Core.Agent === 'object' && typeof Core.Agent.TicketZoom === 'object') { Core.Agent.TicketZoom.IframeAutoHeight($('#Iframe347')); } }, 500);" security="restricted" sandbox="allow-same-origin allow-popups" style="height: 194px;">
</div>
</div>
Is there anything I can do to prevent this issue?
Best regards,
HervE