Apache is not handling Customer.pl when a customer open the Ticket Zoom.

[ITLogSupport]

Hello,

I've just upgraded from OTRS 3.3.8 to 4.0.5. After the upgrade, Apache stopped Customer.pl when a customer open the Ticket Zoom. It offers to download it instead.

I had an ACL in place wich I have deleted already.

Can someone help?

Thanks in advance.
GAR

[reneeb]

Any log messages (webserver log and OTRS log)?

[ITLogSupport]

Apache error log has nothing useful:

Code: Select all

[Thu Jan 22 15:01:44 2015] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Thu Jan 22 15:01:45 2015] [notice] Digest: generating secret for digest authentication ...
[Thu Jan 22 15:01:45 2015] [notice] Digest: done
[Thu Jan 22 15:01:45 2015] [notice] Apache/2.2.15 (Unix) DAV/2 PHP/5.3.3 mod_perl/2.0.4 Perl/v5.10.1 configured -- resuming normal operations

Apache access also doesn't have anything userful.

Code: Select all

192.168.10.187 - - [22/Jan/2015:15:01:55 +0000] "GET /otrs/customer.pl?Action=CustomerTicketZoom;TicketNumber=2013090410000237 HTTP/1.1" 200 - "http://192.168.1.99/otrs/customer.pl?Action=CustomerTicketOverview;Subaction=MyTickets;Filter=All;SortBy=;OrderBy=;" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0"

Where can I find OTRS log? Is it the System log accessible on the Admin page? If so it also doesn't have nothing.

[itspief]

Hello!

We have the same problem after upgrade OTRS from 3.3.7 до 4.0.5. How to fix it?

[ITLogSupport]

Hello,

I've deleted all the ACLs from the production server running 3.3.8, cloned the machine, and repeated the upgrade process.

After the upgrade I still have the same problem and nothing shows in the logs.

Any help would be much appreciated.

Thanks in advance.
GAR.

[rayolaser]

Hello,

I have the same problem.

Nothing on logs is useful.

Anybody has resoult this issue?

Thanks in advance,

[crythias]

Note that scripts/apache2-httpd.include.conf may need to be updated in your /etc/apache2/conf/ (possibly conf-available and symlinked to conf-enabled)