Code: Select all
# OTRS config file (automatically generated)
# VERSION:1.1
package Kernel::Config::Files::ZZZAuto;
use strict;
use warnings;
no warnings 'redefine';
use utf8;
sub Load {
my ($File, $Self) = @_;
$Self->{'Frontend::Module'}->{'AgentITSMConfigItemSearch'} = {
'Description' => 'Search Config Items',
'GroupRo' => [
'itsm-configitem'
],
'Loader' => {
'CSS' => [
'ITSM.Agent.Detail.css',
'ITSM.Table.css',
'ITSM.Print.css'
],
'JavaScript' => [
'thirdparty/jquery-tablesorter-2.0.5/jquery.tablesorter.js',
'Core.UI.Table.Sort.js',
'ITSM.Agent.Zoom.js'
]
},
'NavBar' => [
{
'AccessKey' => '',
'Block' => '',
'Description' => 'Search Config Items',
'Link' => 'Action=AgentITSMConfigItemSearch',
'LinkOption' => 'onclick="ITSM.Agent.ConfigItem.Search.OpenSearchDialog(\'AgentITSMConfigItemSearch\'); if (event.stopPropagation) { event.stopPropagation(); } else { window.event.cancelBubble = true; } return false;"',
'Name' => 'Search',
'NavBar' => 'Config Item',
'Prio' => '300',
'Type' => ''
}
],
'NavBarName' => 'Config Item',
'Title' => 'Search'
};
$Self->{'Frontend::Module'}->{'AgentITSMConfigItemZoom'} = {
'Description' => 'Config Item Zoom',
'GroupRo' => [
'itsm-configitem'
],
'Loader' => {
'CSS' => [
'ITSM.Agent.Detail.css',
'ITSM.Agent.Default.css',
'ITSM.Print.css'
],
'JavaScript' => [
'thirdparty/jquery-tablesorter-2.0.5/jquery.tablesorter.js',
'Core.UI.Table.Sort.js',
'ITSM.Agent.Zoom.js'
]
},
'NavBarName' => 'Config Item',
'Title' => 'Zoom'
};
$Self->{'ProductName'} = 'Ticketsystem FirmaXY';
$Self->{'AgentCustomerInformationCenter::Backend'}->{'0130-CIC-TicketOpen'} = {
'Attributes' => 'StateType=open;',
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '1',
'DefaultColumns' => {
'Age' => '2',
'Changed' => '1',
'CustomerID' => '1',
'CustomerName' => '1',
'CustomerUserID' => '1',
'EscalationResponseTime' => '1',
'EscalationSolutionTime' => '1',
'EscalationTime' => '1',
'EscalationUpdateTime' => '1',
'Lock' => '1',
'Owner' => '2',
'PendingTime' => '1',
'Priority' => '1',
'Queue' => '2',
'Responsible' => '1',
'SLA' => '1',
'Service' => '1',
'State' => '1',
'TicketNumber' => '2',
'Title' => '2',
'Type' => '2'
},
'Description' => 'All open tickets, these tickets have already been worked on, but need a response',
'Filter' => 'All',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
'Permission' => 'ro',
'Time' => 'Age',
'Title' => 'Open Tickets / Need to be answered'
};
$Self->{'AgentCustomerInformationCenter::Backend'}->{'0120-CIC-TicketNew'} = {
'Attributes' => 'StateType=new;',
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '1',
'DefaultColumns' => {
'Age' => '2',
'Changed' => '1',
'CustomerID' => '1',
'CustomerName' => '1',
'CustomerUserID' => '1',
'EscalationResponseTime' => '1',
'EscalationSolutionTime' => '1',
'EscalationTime' => '1',
'EscalationUpdateTime' => '1',
'Lock' => '1',
'Owner' => '2',
'PendingTime' => '1',
'Priority' => '1',
'Queue' => '2',
'Responsible' => '1',
'SLA' => '1',
'Service' => '1',
'State' => '1',
'TicketNumber' => '2',
'Title' => '2',
'Type' => '2'
},
'Description' => 'All new tickets, these tickets have not been worked on yet',
'Filter' => 'All',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
'Permission' => 'ro',
'Time' => 'Age',
'Title' => 'New Tickets'
};
delete $Self->{'AgentCustomerInformationCenter::Backend'}->{'0110-CIC-TicketEscalation'};
$Self->{'AgentCustomerInformationCenter::Backend'}->{'0100-CIC-TicketPendingReminder'} = {
'Attributes' => 'TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;',
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '1',
'DefaultColumns' => {
'Age' => '2',
'Changed' => '1',
'CustomerID' => '1',
'CustomerName' => '1',
'CustomerUserID' => '1',
'EscalationResponseTime' => '1',
'EscalationSolutionTime' => '1',
'EscalationTime' => '1',
'EscalationUpdateTime' => '1',
'Lock' => '1',
'Owner' => '2',
'PendingTime' => '1',
'Priority' => '1',
'Queue' => '2',
'Responsible' => '1',
'SLA' => '1',
'Service' => '1',
'State' => '1',
'TicketNumber' => '2',
'Title' => '2',
'Type' => '2'
},
'Description' => 'All tickets with a reminder set where the reminder date has been reached',
'Filter' => 'Locked',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
'Permission' => 'ro',
'Time' => 'UntilTime',
'Title' => 'Reminder Tickets'
};
delete $Self->{'DashboardBackend'}->{'0270-TicketQueueOverview'};
$Self->{'DashboardBackend'}->{'0130-TicketOpen'} = {
'Attributes' => 'StateType=open;',
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '1',
'DefaultColumns' => {
'Age' => '2',
'Changed' => '1',
'CustomerID' => '1',
'CustomerName' => '1',
'CustomerUserID' => '1',
'EscalationResponseTime' => '1',
'EscalationSolutionTime' => '1',
'EscalationTime' => '1',
'EscalationUpdateTime' => '1',
'Lock' => '1',
'Owner' => '2',
'PendingTime' => '1',
'Priority' => '1',
'Queue' => '2',
'Responsible' => '1',
'SLA' => '1',
'Service' => '1',
'State' => '1',
'TicketNumber' => '2',
'Title' => '2',
'Type' => '2'
},
'Description' => 'All open tickets, these tickets have already been worked on, but need a response',
'Filter' => 'All',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
'Permission' => 'rw',
'Time' => 'Age',
'Title' => 'Tickets'
};
$Self->{'DashboardBackend'}->{'0120-TicketNew'} = {
'Attributes' => 'StateType=new;',
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '1',
'DefaultColumns' => {
'Age' => '2',
'Changed' => '1',
'CustomerID' => '1',
'CustomerName' => '1',
'CustomerUserID' => '1',
'EscalationResponseTime' => '1',
'EscalationSolutionTime' => '1',
'EscalationTime' => '1',
'EscalationUpdateTime' => '1',
'Lock' => '1',
'Owner' => '2',
'PendingTime' => '1',
'Priority' => '1',
'Queue' => '2',
'Responsible' => '1',
'SLA' => '1',
'Service' => '1',
'State' => '1',
'TicketNumber' => '2',
'Title' => '2',
'Type' => '2'
},
'Description' => 'All new tickets, these tickets have not been worked on yet',
'Filter' => 'All',
'Group' => '',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
'Permission' => 'rw',
'Time' => 'Age',
'Title' => 'Support E-Mail Anfragen'
};
delete $Self->{'DashboardBackend'}->{'0110-TicketEscalation'};
delete $Self->{'DashboardBackend'}->{'0100-TicketPendingReminder'};
$Self->{'Frontend::ToolBarModule'}->{'10-Ticket::TicketSearchFulltext'} = {
'Block' => 'ToolBarSearchFulltext',
'CSS' => 'Core.Agent.Toolbar.FulltextSearch.css',
'Description' => 'Fulltext search',
'Module' => 'Kernel::Output::HTML::ToolBarGeneric',
'Name' => 'Fulltext-Search',
'Priority' => '1990020',
'Size' => '90'
};
$Self->{'NewTicketInNewWindow::Enabled'} = '1';
$Self->{'Ticket::Frontend::TimeUnits'} = '(work units)';
$Self->{'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::AutoIncrement';
$Self->{'Ticket::SubjectFwd'} = 'WG';
$Self->{'Ticket::SubjectRe'} = 'AW';
$Self->{'DashboardBackend'}->{'0140-RunningTicketProcess'} = {
'Attributes' => 'StateType=new;StateType=open;StateType=pending reminder;StateType=pending auto',
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '0',
'DefaultColumns' => {
'Age' => '2',
'Changed' => '1',
'CustomerID' => '1',
'CustomerName' => '1',
'CustomerUserID' => '1',
'DynamicField_ProcessManagementActivityID' => '2',
'DynamicField_ProcessManagementProcessID' => '2',
'EscalationResponseTime' => '1',
'EscalationSolutionTime' => '1',
'EscalationTime' => '1',
'EscalationUpdateTime' => '1',
'Lock' => '1',
'Owner' => '2',
'PendingTime' => '1',
'Priority' => '1',
'Queue' => '2',
'Responsible' => '1',
'SLA' => '1',
'Service' => '1',
'State' => '1',
'TicketNumber' => '2',
'Title' => '2',
'Type' => '1'
},
'Description' => 'All tickets with a reminder set where the reminder date has been reached',
'Group' => '',
'IsProcessWidget' => '1',
'Limit' => '10',
'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
'Permission' => 'rw',
'Time' => 'UntilTime',
'Title' => 'Running Process Tickets'
};
$Self->{'Frontend::Module'}->{'AdminGenericInterfaceMappingSimple'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.GenericInterface.css'
],
'JavaScript' => [
'Core.Agent.Admin.GenericInterfaceMappingSimple.js'
]
},
'Title' => 'GenericInterface Webservice Mapping GUI'
};
$Self->{'Frontend::Module'}->{'AdminGenericInterfaceDebugger'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.GenericInterface.css'
],
'JavaScript' => [
'Core.Agent.Admin.GenericInterfaceDebugger.js'
]
},
'Title' => 'GenericInterface Debugger GUI'
};
$Self->{'Frontend::ToolBarModule'}->{'90-FAQ::AgentFAQAdd'} = {
'AccessKey' => 'n',
'Action' => 'AgentFAQAdd',
'CssClass' => 'EmailTicket',
'Icon' => 'icon-question',
'Link' => 'Action=AgentFAQAdd',
'Module' => 'Kernel::Output::HTML::ToolBarLink',
'Name' => 'Add FAQ article',
'Priority' => '1020090'
};
$Self->{'FAQ::Default::Language'} = 'de';
$Self->{'PublicFrontend::Module'}->{'PublicFAQExplorer'} = {
'Description' => 'Public faq',
'Loader' => {
'CSS' => [
'FAQ.Customer.Detail.css',
'FAQ.Customer.Default.css',
'FAQ.Widget.css'
]
},
'NavBar' => [
{
'AccessKey' => 'f',
'Block' => '',
'Description' => 'FAQ-Area',
'Link' => 'Action=PublicFAQExplorer',
'Name' => 'FAQ',
'NavBar' => '',
'Prio' => '400',
'Type' => ''
}
],
'NavBarName' => 'FAQ',
'Title' => ''
};
$Self->{'CustomerFrontend::Module'}->{'CustomerFAQExplorer'} = {
'Description' => 'Customer FAQ',
'Loader' => {
'CSS' => [
'FAQ.Customer.Detail.css',
'FAQ.Customer.Default.css',
'FAQ.Widget.css'
]
},
'NavBar' => [
{
'AccessKey' => '',
'Block' => '',
'Description' => 'FAQ',
'Link' => 'Action=CustomerFAQExplorer',
'Name' => 'FAQ',
'NavBar' => 'FAQ',
'Prio' => '700',
'Type' => 'Menu'
},
{
'AccessKey' => 'f',
'Block' => '',
'Description' => 'FAQ Explorer',
'Link' => 'Action=CustomerFAQExplorer',
'Name' => 'FAQ Explorer',
'NavBar' => 'FAQ',
'Prio' => '710',
'Type' => 'Submenu'
}
],
'NavBarName' => 'FAQ',
'Title' => ''
};
$Self->{'FAQ::Item::Field6'} = {
'Caption' => 'Kommentar/Hinweise',
'Prio' => '600',
'Show' => 'internal'
};
$Self->{'FAQ::Item::Field3'} = {
'Caption' => 'Lösung',
'Prio' => '300',
'Show' => 'internal'
};
$Self->{'FAQ::Item::Field2'} = {};
$Self->{'FAQ::Item::Field1'} = {
'Caption' => 'Problem',
'Prio' => '100',
'Show' => 'internal'
};
$Self->{'FAQ::Item::Voting::Show'} = {};
$Self->{'Stats::UseAgentElementInStats'} = '1';
$Self->{'Frontend::Module'}->{'AgentCustomerInformationCenterSearch'} = {
'Description' => 'Customer Information Center Search',
'NavBarName' => '',
'Title' => ''
};
delete $Self->{'PreferencesGroups'}->{'SpellDict'};
$Self->{'NotificationSenderEmail'} = 'support@FirmaXY.de';
$Self->{'NotificationSenderName'} = 'Ticketsystem FirmaXY';
$Self->{'SendmailModule::Host'} = '192.168.1.207';
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
$Self->{'DefaultLanguage'} = 'de';
$Self->{'Organization'} = 'FirmaXY GmbH';
$Self->{'AdminEmail'} = 'admin@FirmaXY.de';
$Self->{'FQDN'} = '192.168.1.206';
$Self->{'SystemID'} = 31;
$Self->{'SecureMode'} = 1;
}
1;