I would like to enable the ticket watcher functionality for the group admin. Hence, I made the following settings in Ticket -> Core::TicketWatcher
Ticket::Watcher = Yes
Ticket::WatcherGroup = admin
As a result only memebers of the group admin see the 'watch' button in ticket zoom view.
However, on the dashboard all agents have a new link 'my watched tickets' next to locked tickets, my responsibilities and so on.
How do I disable this for groups that do not have permissions to watch tickets in the first place?
Enable ticket watch functionality for certain groups
Moderator: crythias
Enable ticket watch functionality for certain groups
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache