Regexp on tickets created via the web

[gblabs]

Hi

I have got a postmaster filter that uses a regexp on the subject and matches our valid serial number and then populates a custom field. This then determines what queue the ticket goes into. This doesnt happen with tickets when created via the web portal, is there any way to achieve this?

Thanks

Charles

[crythias]

Maybe dynamic field for serial number plus ACL for Queue set. Or Javascript.

[gblabs]

I have a dynamic field for the serialnumber, and based on the serial number I can set the queue qutomatically with postmaster filter, how would the ACL help? I think the javascript sounds more promising, where would I enter the javascript?

Thanks

[crythias]

based on the serial number I can set the queue qutomatically with postmaster filter, how would the ACL help?

PostMaster Filter is for email. ACL is for web interface. ACL would set possible queue based upon serial number (interface). Javascript in the template would set the queue.