Can not get Updated Value in CSV

English! place to talk about development, programming and coding
Post Reply
swilliamrobert1982
Znuny newbie
Posts: 7
Joined: 17 Sep 2013, 05:00
Znuny Version: 3.1.1
Real Name: William
Company: Xchanging

Can not get Updated Value in CSV

Post by swilliamrobert1982 »

Hi,
I have created one dynamic filed called 'PendingTime' which has configured in AgentTicketPhone and AgentTicketSearch.
I put default value '0' for PendingTime whenever i created ticket in OTRS. But, I have updated some value directly in value_text column in dynamic_field_value table in OTRS database. But, i could not get my updated value whenever i export as CSV format. Still i am getting default value 0.
Can you please advice me how to fix it?

Thanks,
William
Top
Post Reply

Return to “Developers”