I am new in OTRS please help me,
how to see the list of rejected tickets in OTRS.
Thanks
List of rejected Tickets
Moderator: crythias
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tto
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Re: List of rejected Tickets
question moved to help - nothing to do with development.manish wrote:I am new in OTRS please help me,
how to see the list of rejected tickets in OTRS.
Thanks
regards, T.
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KIX 17.x (fork of OTRS)
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manish
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Re: List of rejected Tickets
Is it possible in OTRS, please please help.
I need to show my client.
I need to show my client.
Re: List of rejected Tickets
please explain "rejected" ticket.
Why do you offer services on software you don't have knowledge on?
Why do you offer services on software you don't have knowledge on?
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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manish
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Re: List of rejected Tickets
Excuse me dear Mr. jojo,, its not my answer if u can't answer please dont post your comment
thanks
thanks
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tto
- Znuny wizard
- Posts: 315
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- Znuny Version: OTRS 5.0.x
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Re: List of rejected Tickets
...neither you answered Jens' question what do you mean with "rejected tickets".manish wrote:Excuse me dear Mr. jojo,, its not my answer if u can't answer please dont post your comment
thanks
BTW: if you desperately need to show this feature to your client, you should consider participating in some sort of OTRS-Admin training - just my $0,02
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KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
Bei Fragen und Hinweisen zu KIX(4OTRS) bitte an https://forum.kixdesk.com/ wenden.
KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
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manish
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Re: List of rejected Tickets
Sir,
rejected tickets means which are rejected at the time of respond by agent (when agent adding a decision).
rejected tickets means which are rejected at the time of respond by agent (when agent adding a decision).
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tto
- Znuny wizard
- Posts: 315
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- Znuny Version: OTRS 5.0.x
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Re: List of rejected Tickets
So the agent sets the form field "Decision" to value "rejected"? If so, just perform a ticket search. If the dynamic field is not contained in the list of ticket attributes, go to SysConfig and add the field to "AgentTicketViewSearch###DynamicFields" (or something like that)..manish wrote:Sir,
rejected tickets means which are rejected at the time of respond by agent (when agent adding a decision).
regards, To
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KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
Bei Fragen und Hinweisen zu KIX(4OTRS) bitte an https://forum.kixdesk.com/ wenden.
KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
Bei Fragen und Hinweisen zu KIX(4OTRS) bitte an https://forum.kixdesk.com/ wenden.