Resetting a workorder in an RFC

[retro2707]

Hi,

I have a 3 work-orders which, potentially at a later point in the change, depending on certain conditions I would like to reset back to their "created" state.

The work-orders would be in a "Complete" end state. I want to know if its possible to somehow revert the work-orders back. See below for the condition I setup. Unfortunately it doesn't seem to work.

2015-04-27 15_28_01-Condition Edit - Change - OTRS ITSM 3.3.12.png

Any ideas? I couldnt find anything in the documentation on it.

Thanks a lot,

Brendan

[RStraub]

Probably because there is no valid transition from the state it is in, back to "in progress". See the state machine:
https://otrs.github.io/doc/manual/itsm/ ... te_machine

You can however add new transitions in the admin view.