Hide Merges Tickets in v4

[macmatt]

Hello
I've seen that in the v4 it is now possible to hide merge tickets in the list.

Linked tickets of a specific type (e.g. merged or removed) can now be hidden via the SysConfig option.

How ca we do this ? Manual is not clear and looking in the SysConfig was not helpful either...
Regards
Matthieu

[wurzel]

Hi,

default setting is 'hidden'.

search sysconfig for "link" and you'll find your answer.

Flo

[macmatt]

Hi Flo

Thanks for helping

Are we talking about the LinkObject::IgnoreLinkedTicketStateTypes setting ?

I have merged and removed listed here, but they still appear in list view

Please forgive my newbie attitude in this, I've found a lot of settings by myself, but here I'm a little confused with so many possibilities in the sysconfig

PS : I use OTRS in french, maybe something might be wrong because of this...

Matthieu

[wurzel]

Hi,

yes, IgnoreLinkedTicketStateTypes is right.

if you are facing issues with this, you may report a bug. Here it works fine.
Is it latest OTRS version you are using?

Flo

[macmatt]

Yes, I'm using latest version of Free version.

I will try to find where I can post my request on otrs web site, although being e free user i have no hope for support on this...

Thanks anyway for your help dear Guru

Regards

Matthieu

[wurzel]

Hi,

you can report a bug on bugs.otrs.org

but first of all, let's see your settings. Can you show them?

Flo

[macmatt]

Yes of course

Are you talking about SysConfigBackup export ? Here it is attached to this message.

[macmatt]

Hi
Any help on this or do I have to open a ticket directly ?
Thanks

[Soul]

I have the same problem.
I see all tickets in digest (parent and child)
My OTRS language is russian and I renamed status "merged" to "Объединена".
I tried to change value of LinkObject::IgnoreLinkedTicketStateTypes to "Объединена", but nothing.

Please, tell me how LinkObject::IgnoreLinkedTicketState works?

[crythias]

My OTRS language is russian and I renamed status "merged" to "Объединена".
I tried to change value of LinkObject::IgnoreLinkedTicketStateTypes to "Объединена", but nothing.

The State is "Объединена"
The StateType is probably still merged.