Auto follow-up not cc in customer

[numerouno]

Hello all,

When an agent emails a ticket response (i know this is not best practice but is required out of hours sometimes) the queue auto-response sends a auto follow-up response message.

The problem is that the customer is also cc'd in the auto follow-up response message, we do not want customer to receive this message.

Can anyone advise how to disable this?

Thank you.

[crythias]

Turn off auto followup on the queue.