Changing values Displayed in To Queue on the AgentTicketPhone?

[smuwanga]

Hi,

I have created an ACL to change the values displayed in To queue field when creating new phone ticket. I expected the value inTo queue to change to BridalHairTeam, but it does not.
What could I be missing? Code is here below.

Code: Select all

$Self->{TicketAcl}->{'ACL-GeneralHairTeam-to-BridalHairTeam'} = {
    # match properties
    Properties => {
	Frontend => {
            Action => ['AgentTicketPhone'],
        },
       User => {
            
            Role => [
                'GeneralHairTeam',
            ],
           
        },
    },

    
    # return possible options
    Possible => {
        # possible ticket options
        Ticket => {
            Dest => ['BridalHairTeam'],
        },
    },
}
#------------end ACLs here-------------------------#

Roles:
GeneralHairTeam
BridalHairTeam

Queues:
GeneralHairTeam
BridalHairTeam

Thanks.

[crythias]

It won't change values. It will only restrict the values available to choose. Also, not Dest, it's really Queue.