Default Ticket Notifications Not Working!

[zyousafi]

This is strange. Several of my team members claim they receive notifications and several claim they get absolutely no updates from OTRS. So I assigned myself a few tickets in the "Junk" queue and I am not receiving any notifications. I did not receive a notification when I created the ticket nor did I receive a notification when I added new notes to the ticket. The only notification I did receive was when I used a "Reply" template and that really wasn't a notification. That was an e-mail being exchanged with the customer user. This is complicated and troubling. Why are the notifications, the default ones at least, working the way they are supposed to?

[jojo]

OTRS will not notify agents in actions they did theirself.

Please also check logfiles

[zyousafi]

Thank you for the prompt response jojo