Error installing OTRS with Oracle 11g

[josotr]

Hi, I am trying to connect OTRS 4 with Oracle Database version 11.2.0.4.

So after installation, via console I can connect to database, but when I try to configure the database using OTRS Webpage, its says:

"Can't connect to database, Perl module DBD::Oracle not installed!"

So, I don't know why is this error because I have installed DBD::Oracle via cpan, and as I say if I do:

export ORACLE_HOME=/usr/lib/oracle/11.2/client64
export LD_LIBRARY_PATH=$ORACLE_HOME/lib

I can connect via terminal.

Any help would be appreciated. Thanks for your help.

[root]

The webserver also needs the ORACLE_HOME and other relevent environment variables. Check the apache config, there must be placeholders for them.

[josotr]

Hi, thank you very much for your answer, I have exported variables in httpd.conf file and OTRS configuration web page still not working.

I have exported ORACLE_HOME and LD_LIBRARY_PATH as the attached image. Also they are in /opt/otrs/Kernel/Config.pm

Thanks

[josotr]

Ok, for the moment I've solved the problem I exported variables in /etc/sysconfig/httpd now OTRS is connected to database.

Thanks all.