Hello community.
OTRS 4.0.7 installed on virtual machine (ubuntu 14.04). Machine is rather strong. OTRS System is small [10 users, now around 200 tickets in database]. Everything is working almost fast, but updating "free fields" takes very long time. Up to 15 seconds between clicking "ok" and automatic window close.
I have checked wireshark logs. It looks for me, that POST request is send to OTRS server immediately, but response comes after this long time.
My Question is: why this operation takes so long time? Is this common situation or not? How to check which basic command on server side takes this time? Which logs should be checked, and finally, how to shorten this time?
Update free fields - takes long time
Moderator: crythias
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crythias
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Re: Update free fields - takes long time
Normally, I'd suggest failure to send email as a point of sluggishness. If not, check tables. If not, maybe someone else has a suggestion.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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schulmann
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Re: Update free fields - takes long time
I'd use wireshark on the OTRS system and check especially mail (as crythias suggested) and DNS.gawkla wrote:Which logs should be checked, and finally, how to shorten this time?
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