Restrict CustomerUser in AgentTicketPhone

[rmueller]

Hi,

is there a way to restrict the values in the selection box of Customer User?

I have the following situation Service Desk A responsible for Customer A and Service Desk B responsible for Customer B.
The requirement is to restrict the selection in a way, so the Service Desk A can only select Customer User from Customer A and Service Desk B only the users from Customer B.

Thanks for any hint.

cheers,
Reto

[wurzel]

Hi,

it is not possible with default configuration. You'll need to develop this.

Or you use the Add On - that was easy
https://www.otrs.com/otrs-business-solu ... ta-view-2/

Florian

[reneeb]

If you use the OTRS DB as the customer backend, you can buy this addon: http://feature-addons.de/otrs/Customer% ... stomerUser